Privacy Policy

Overview

Pillarworks Inc. (“Pillarworks”, “we”, “us”) operates pillarworks.ca. This policy describes what information we collect when you use our website and contact us, how we use it, and how we protect it.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Information we collect

We collect information you provide directly, including:

• Name and email address submitted via our contact form
• The message content you submit (business context, questions, project descriptions)
• Any information provided during a scheduled consultation or audit session

We also collect standard web server logs (IP address, browser type, referring URL, pages visited) for security and operational diagnostics. These are not linked to personally identifiable information.

How we use information

Information you provide is used solely to:

• Respond to your inquiry within one business day
• Scope and deliver the services you have requested
• Follow up on active engagements

We do not use your contact information for unsolicited marketing.

Cookies and analytics

This site may use minimal, privacy-respecting analytics to understand aggregate traffic patterns (e.g., page views, referral sources). No behavioural tracking or cross-site tracking is used. No third-party advertising cookies are loaded.

Third-party services

We use the following third-party services in the course of operating this site:

• Vercel — hosting and CDN infrastructure
• Cal.com — scheduling for consultations (governed by Cal.com's privacy policy)

Each of these services has its own privacy policy. We have no control over their data practices beyond our configuration choices.

Data retention

Contact form submissions are retained only as long as needed to respond and, if applicable, to support an active engagement. We do not build databases of prospect information.

Your rights

You may request access to, correction of, or deletion of any personal information we hold about you. To make a request, email us at hello@pillarworks.ca. We will respond within ten business days.

If you are located in Canada, you have rights under PIPEDA. If you are located in the European Economic Area, you have rights under the GDPR.

Changes to this policy

We may update this policy from time to time. Material changes will be noted with an updated date at the top of this page.